BC Hydro lacking in customer sensitivity I wrote the letter that follows on the Friday of BC Hydro's planned Peachland power outage.
Because I thought BC Hydro had already received enough bad press over this matter, I decided not to forward it to The Daily Courier and the Westside Weekly as a letter to the editor. BC Hydro's customer service team to be made aware of my concerns and decided that I would email my letter to themFirst, I went to the telephone book. No names, departments or email addresses there. coach factory outlet website legit Then, I went to BC Hydro's website, but couldn't find any management contacts or e mail addresses there either. I contacted BC Hydro's customer contact centre and requested the name and email address of their customer service manager and was told that they did not give out this type of information. On Saturday, I talked to a contact centre supervisor who, try as she might, did not provide a suitable explanation to address my concerns. I was told a local manager would contact me so that I could voice my concerns. By Wednesday no one from BC Hydro had called me. So I have elected to submit my letter to the editor as I originally wrote it on Friday. I listened with interest to the complaints and concerns being voiced by Peachland business owners and residents about the length of time it took for BC Hydro to restore service after the snow fall on Wednesday and about the additional planned outage to take place on the coach outlet coupons hollister following Friday. West Kelowna residents residing in Glen Canyon estates and Canyon Ridge, and possibly other West Kelowna areas, were also without power on the Wednesday. That includes my wife and me. Having worked for another major electrical utility for many years before my retirement, I initially had some empathy for BC Hydro even though I thought at the time the outage was unduly protracted. Well that empathy is now gone and I too must express my dissatisfaction with BC Hydro's service. When we heard on Thursday via various media sources Peachland was going to have a coach outlet coupons atlantic city lengthy planned outage on Friday to conclude required line repairs, I phoned BC Hydro and even after extensive questioning by me I was told consistent with the media reports the scheduled outage was going to effect Peachland coach bags sale usa only and West Kelowna would not be impacted.
I should point out that the BC Hydro representative that I spoke with was congenial and did endeavour to be helpful. today, the same as Peachland. Why were we not informed of the planned power outage the same as Peachland residents? Why was I misinformed by the BC Hydro representative when I called on Thursday evening.
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